The purpose of this research is to discuss the characteristics of medical services quality in the hospital institutions. This study discusses the characteristics of medical services quality in the hospital institutions, combining the analysis of services quality deficiency and investigation then figuring out the method of improvements to focus on service deficiency. This research applied three kinds of technologies: The service quality questionnaire surveys, the gap model analysis and the quality function deployment (QFD). The result of investigating service quality shows three major key elements for im-provement: the hospital interior administration information efficiency and the personnel manner look after the service and the result and the hospital exterior communication. In the improvement plan, the customer opinion survey form provide and the recycling improvement, doctor specialty discussing, medical care personnel's soft training, the hospital bed specified number of personnel ratio are the most important item to be improved. In action plan, four most important departments are human resources room, laborer safety clinic, information room and quality control center.
| Published in | International Journal of Economics, Finance and Management Sciences (Volume 1, Issue 2) |
| DOI | 10.11648/j.ijefm.20130102.16 |
| Page(s) | 108-114 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2013. Published by Science Publishing Group |
Medical Services Quality, Gap Model analysis, Quality Function Deployment
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APA Style
Chang-Lin Yang, Rong-Hwa Huang. (2013). Systematic Approach for Improving Medical Service Quality, International Journal of Economics. International Journal of Economics, Finance and Management Sciences, 1(2), 108-114. https://doi.org/10.11648/j.ijefm.20130102.16
ACS Style
Chang-Lin Yang; Rong-Hwa Huang. Systematic Approach for Improving Medical Service Quality, International Journal of Economics. Int. J. Econ. Finance Manag. Sci. 2013, 1(2), 108-114. doi: 10.11648/j.ijefm.20130102.16
AMA Style
Chang-Lin Yang, Rong-Hwa Huang. Systematic Approach for Improving Medical Service Quality, International Journal of Economics. Int J Econ Finance Manag Sci. 2013;1(2):108-114. doi: 10.11648/j.ijefm.20130102.16
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Download@article{10.11648/j.ijefm.20130102.16,
author = {Chang-Lin Yang and Rong-Hwa Huang},
title = {Systematic Approach for Improving Medical Service Quality, International Journal of Economics},
journal = {International Journal of Economics, Finance and Management Sciences},
volume = {1},
number = {2},
pages = {108-114},
doi = {10.11648/j.ijefm.20130102.16},
url = {https://doi.org/10.11648/j.ijefm.20130102.16},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20130102.16},
abstract = {The purpose of this research is to discuss the characteristics of medical services quality in the hospital institutions. This study discusses the characteristics of medical services quality in the hospital institutions, combining the analysis of services quality deficiency and investigation then figuring out the method of improvements to focus on service deficiency. This research applied three kinds of technologies: The service quality questionnaire surveys, the gap model analysis and the quality function deployment (QFD). The result of investigating service quality shows three major key elements for im-provement: the hospital interior administration information efficiency and the personnel manner look after the service and the result and the hospital exterior communication. In the improvement plan, the customer opinion survey form provide and the recycling improvement, doctor specialty discussing, medical care personnel's soft training, the hospital bed specified number of personnel ratio are the most important item to be improved. In action plan, four most important departments are human resources room, laborer safety clinic, information room and quality control center.},
year = {2013}
}
TY - JOUR T1 - Systematic Approach for Improving Medical Service Quality, International Journal of Economics AU - Chang-Lin Yang AU - Rong-Hwa Huang Y1 - 2013/04/02 PY - 2013 N1 - https://doi.org/10.11648/j.ijefm.20130102.16 DO - 10.11648/j.ijefm.20130102.16 T2 - International Journal of Economics, Finance and Management Sciences JF - International Journal of Economics, Finance and Management Sciences JO - International Journal of Economics, Finance and Management Sciences SP - 108 EP - 114 PB - Science Publishing Group SN - 2326-9561 UR - https://doi.org/10.11648/j.ijefm.20130102.16 AB - The purpose of this research is to discuss the characteristics of medical services quality in the hospital institutions. This study discusses the characteristics of medical services quality in the hospital institutions, combining the analysis of services quality deficiency and investigation then figuring out the method of improvements to focus on service deficiency. This research applied three kinds of technologies: The service quality questionnaire surveys, the gap model analysis and the quality function deployment (QFD). The result of investigating service quality shows three major key elements for im-provement: the hospital interior administration information efficiency and the personnel manner look after the service and the result and the hospital exterior communication. In the improvement plan, the customer opinion survey form provide and the recycling improvement, doctor specialty discussing, medical care personnel's soft training, the hospital bed specified number of personnel ratio are the most important item to be improved. In action plan, four most important departments are human resources room, laborer safety clinic, information room and quality control center. VL - 1 IS - 2 ER -
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